Effective Date: 1 August 2025
The My Plumbers Privacy Policy explains how My Plumbers Co (“we”, “our” or “us”) collects, uses, stores and discloses your personal information when you use our website, contact us or engage our plumbing services.
We are committed to protecting your privacy and handling personal information responsibly in accordance with applicable Australian privacy requirements, including the Privacy Act 1988 (Cth) and Australian Privacy Principles (APPs).
We may update this privacy policy from time to time to reflect changes to our information handling practices, services or legal obligations. Any updates will be published on our website.
We collect personal information that is reasonably necessary for our business functions and activities. This may include (but is not limited to):
• Your full name
• Contact details (e.g. phone number, email address, postal address)
• Payment details
• Job scheduling information
• Correspondence and communication preferences
• Information provided through contact forms or job bookings
• Information from interactions via social media platforms
• Website usage data (e.g. IP address, browser type, pages visited – see ‘Cookies’)
We may also collect sensitive information if required, but only with your consent or as authorised by law.
We collect personal information directly from you when you:
• Make an enquiry through our website or over the phone
• Schedule or book a service
• Contact us via email, phone, or social media
• Complete a contact or feedback form
• Make a payment
• Subscribe to newsletters or updates
We may also collect personal information automatically when you use our website through cookies or analytics tools.
We use your personal information for purposes including:
• Providing plumbing and maintenance services
• Managing customer relationships
• Responding to enquiries and communicating with you
• Sending job updates, invoices, receipts, and confirmations
• Processing payments and accounting
• Promoting our services and responding to public or media enquiries
• Internal purposes such as training, quality assurance, and risk management
• Compliance with legal obligations and regulatory requirements
We will not use your personal information for any purpose unrelated to the above without your consent or as required by law.
Our website uses cookies to improve user experience and analyse site traffic. Cookies are small data files stored on your device that help us understand how users interact with our site.
You can disable cookies through your browser settings; however, this may affect your
ability to use some website features.
We take reasonable steps to protect the personal information we hold from misuse,
interference, loss, unauthorised access, modification, or disclosure. These steps include:
• Secure electronic databases with controlled access
• Physical security for hard copy records
• Regular system updates and password protection
• Staff training on privacy obligations
• Audit trails for data changes
If personal information is no longer required, we will take reasonable steps to securely destroy or de-identify it.
We may disclose your personal information to third parties, including:
• Service providers (e.g. IT, marketing, accounting, and payment processors)
• Contractors or technicians engaged to perform work on your behalf
• Government or regulatory bodies if required by law
We do not sell or rent personal information to third parties for marketing purposes.
Under APPs 12 and 13, you have the right to access and request correction of the
personal information we hold about you.
To request access or correction, please contact us using the details below. You may be
required to verify your identity before we can process your request. We aim to respond within a reasonable timeframe.
We use social networking services (such as Facebook and Instagram) to communicate
with the public about our services. When you interact with us via these platforms, we may collect personal information to facilitate communication.
Please note these platforms have their own privacy policies and terms of use, which
govern how your information is handled by them.
We may use your email address to send you service updates, invoices, receipts, or
newsletters. You can unsubscribe from marketing or promotional emails at any time by following the unsubscribe link in the email or contacting us directly.
Our website includes contact and booking forms that collect information necessary for scheduling jobs, requesting a callback, or submitting an enquiry. This information is used solely for its intended purpose and is handled securely.
We generally do not disclose personal information outside Australia. If it becomes
necessary to do so (e.g. for cloud storage or IT services), we will ensure the overseas
recipient complies with the Australian Privacy Principles or is subject to a law or scheme that offers comparable protection.
If you have any concerns about how we handle your personal information, or if you wish to make a complaint, please contact us. We take privacy complaints seriously and will respond promptly.
If you are not satisfied with our response, you may contact the Office of the Australian Information Commissioner (OAIC) at www.oaic.gov.au.
You can contact My Plumbers Co at:
• Phone: 1300 006 900
• Email: info@myplumbers.com.au
• Website: www.myplumbers.com.au
• QBCC License No: 15350725
Contact Info:
2A/320 Melton Road Northgate QLD 4013
14 Ridley Road, Bridgeman Downs QLD 4035
Phone: 1300 006 900
Email: info@myplumbers.com.au
QBCC Licence: 15350725
Proudly Serving Brisbane, Logan, Ipswich, Gold Coast & Sunshine Coast
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