Plumbing FAQ – Frequently Asked Questions

My Plumbers Co – Fixed Pricing | Fast Response | Local Experts

 

Our plumbing FAQ answers the most common questions about pricing, blocked drains, hot water systems, emergency plumbing and the areas we service. Whether you have a minor plumbing problem or need urgent assistance, My Plumbers Co provides professional plumbing services across Brisbane, Logan, Ipswich, the Gold Coast and surrounding areas. Can’t find the answer you need? Call us on 1300 006 900 or contact us online.

General Plumbing FAQ

No, we offer fixed pricing on all jobs. You’ll receive a clear quote before any work begins — no surprises, no hidden fees.

Yes. Our plumbers are fully licensed, qualified and insured. My Plumbers Co operates under QBCC Licence No. 15350725. You can also check plumbing and drainage licences through the QBCC Plumbing and Drainage Licensee Register.

We service Brisbane, Logan, Ipswich, Gold Coast and surrounding areas.

 

Brisbane Region

 

• Brisbane CBD
• Fortitude Valley
• New Farm
• Woolloongabba
• West End
• South Brisbane
• Carindale
• Chermside
• Indooroopilly
• Paddington
• Chermside
• Aspley
• Bridgeman Downs
• Carseldine
• Albany Creek
• North Lakes
• Mango Hill
• Nudgee
• Banyo
• Wavell Heights
• Zillmere
• Bracken Ridge
• Sandgate
• Deagon
• Narangba
• Burpengary
• Caboolture
Logan & Surrounds
• Logan Central
• Springwood
• Beenleigh
• Browns Plains
• Woodridge
• Shailer Park

 

Ipswich Area

 

• Ipswich CBD
• Bundamba
• Raceview
• Brassall
• Springfield Lakes

 

Gold Coast & Nearby

 

• Southport
• Surfers Paradise
• Robina
• Burleigh Heads
• Coolangatta

 

Redlands & Bayside

 

• Redland Bay
• Cleveland
• Capalaba
• Mount Gravatt
• Manly

 

Sunshine Coast Region

 

• Caloundra
• Maroochydore
• Mooloolaba
• Nambour
• Noosa Heads
• Buderim
• Coolum Beach

Yes, and we provide plumbing solutions for homes, offices, shops, restaurants, rental properties, and more.

Blocked Drain Questions & Repairs

 Common causes include grease build-up, hair, food scraps, wet wipes, tree roots, and foreign objects.

Yes, and we use CCTV drain inspection to locate blockages and check for pipe damage.

We use high-pressure water jetting for efficient and long-lasting results.

Hot Water Plumbing Questions

We install and service electric, gas, and solar systems from all major brands.

Signs include inconsistent water temperature, strange noises, rust-coloured water, or
water leaking from the system.

Yes, but subject to availability, we can often replace your system on the same day.

Emergency Plumbing FAQ

Yes, and we are available 24 hours a day, 7 days a week, including weekends and public holidays.

 Burst pipes, overflowing toilets, gas leaks, no hot water, or major leaks that risk property damage are all emergencies. If in doubt, call us on 1300 006 900.

Emergency service rates apply after hours and will be clearly quoted before dispatch.

Plumbing Pricing Questions & Payments

We assess the job and give you a fixed-price quote before any work begins — no hourly rates, ever.

We accept EFT, credit/debit card, cash.

Guarantees & Workmanship

Yes, all our work is backed by a 12-month workmanship guarantee.

Just give us a call and we’ll assess the issue and fix it as part of our guarantee, if it’s within scope.

More Plumbing Questions?